Job Description

Overview

Education Specialist role at AAPC. The Education Specialist supports learners in AAPC courses primarily via email and occasionally via phone. The specialist acts as a subject matter expert (SME) in creation and revision of AAPC content and resources.

Responsibilities

• Support AAPC learners in Practicode, self-paced, and other online courses
• Instruct and encourage learners by accurately answering questions via email and phone
• Provide excellent customer service at all times; be respectful, courteous, positive, and professional
• Manage multiple inboxes, responding to all emails within 48 hours
• Create and maintain educational content
• Apply expertise in creating and maintaining AAPC’s content library
• Author, update, and edit text, assessments, lectures, assessment questions, practical application activities, and presentations
• Collaborate with a team of internal and external experts
• Positively contribute to AAPC’s well-established team of coding educators in providing industry-best training and membership experience

Experience You’ll Need

• High School Diploma (Bachelors preferred)
• 3 years of medical coding experience
• Teaching/training experience
• Excellent written and verbal communication
• Excellent organizational skills; able to prioritize workload and complete tasks effectively
• CPC Certification required
• Commitment to accuracy; attention to detail
• Pleasant and cooperative attitude with a team-oriented disposition
• Computer literacy (MS Office applications, in particular)

Physical requirements

• Prolonged sitting at a desk and working on the computer

About AAPC

AAPC is the world’s largest and fastest-growing training, certification, and solutions association in healthcare.

AAPC Values

DRIVEN | Self-starters who stay highly motivated to achieve ambitious goals. HUMBLE | Learns, adapts, and improves relentlessly. TRANSPARENT | Integrity-centered and accountable. SUPPORTIVE | Empowers and uplifts others. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality.

What we Offer

• Compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• Remote/virtual-office consideration

Equal Opportunity Employer. We do not discriminate on grounds unrelated to a candidate\'s ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success for both the company and the individual’s professional growth.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Education, Sales, General Business
• Industries: Healthcare training and related fields

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